Frequently Asked Questions

How to place an order?
To place an order at Virgin Hair Company. London an account is not required.
Placing an order is described step by step below.

Step 1: Click on ‘Add to Cart’ after you have entered the desired number of the desired article.
Step 2: Click on ‘Checkout’ in the Accountmenu when you have added all the products you want.
Step 3: Check the details of your order and proceed to checkout.
Step 4: Checkout as a guest or register.
Step 5: Enter the billing and shipping information.
Step 6: Choose the shipment method, Free shipping for all orders above £150.
Step 7: Choose your method of payment.
Step 8: Review your order
Step 9: Click ‘Place Order’ to complete your order.
Step 10: Complete your payment in the opening screens.
Step 11: You receive the invoice by e-mail sent to the e-mail address that you indicated.
How can I track my order
Orders completed in the webshop before 2 pm United kingdom time are shipped on the same day (monday-friday). All orders are shipped on Tracked & Signed For Method.Packages are shipped with DPD or DHL,ROYAL MAIL,, on the evening of shipping you receive an email with track and trace data. Orders placed after 2 pm U.K time. begin processing the next business day and you will receive the tracking information that evening.
Deliveries and delivery charges?
Orders completed in the webshop before 2 pm are shipped on the same day (Monday-Friday). Packages are shipped with DPD or DHL, ROYAL MAIL, on the evening of shipping you receive an email with track and trace details. We strive to get your order to you as fast as possible, the delivery time depends on the Service Courier selected and destination country.

- U.K: next working day
- Europe: 1 - 4 days
- Outside Europe: 2 - 4 days

Free shipping for all orders above £150
In the unlikely event that a product is not in stock, we contact you within 24 hours (Monday-Friday).
What are the payment methods?
Virgin Hair Company. London supports the most secure payment methods. 3D secure card validation .

- WorldPay
- PayPal
Where do you ship?
Virgin Hair Company.London ships worldwide . Countries includes: Algeria, Aruba, Austria, Belgium, Bosnia, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Macedonia, Malta, Montenegro, Morocco, The Netherlands, Romania, Serbia, Slovakia, Slovenia, Spain, Swiss, Turkey. US, AFRICA etc . For ordering in the UK, visit our Webshop for more countries we ship: www.virginhaircompany.co.uk
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