How long do I have to make an exchange or return?
All return or exchange must be made within 14 days of the email confirming shipment . Click this link to download return form. More information in Purchase Conditions

Virgin hair company. London ltd reserves the right to reject returns sent or communication beyond period limit

Or Hair Extensions which are not in same condition in which they were received with all the security tags and labels.
How to return or exchange?
We do not cover your shipping costs back to us .

please contact us at [email protected] for return sheet ,We will be happy to assist you .

please follow the return instruction on return sheet , We recommend track and signed For shipping method back to us ,

Until returned parcel is received i our warehouse you remain responsible.

Please remember to indicate if you'd like refund or an exchange .
When will I receive the refund for my return?
You will receive the refund in the same payment method used for the purchase within 10-14 days depending on your bank .

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